The World of Quality
What is 'Quality Culture'?
We define culture as the pattern of human habits, beliefs and behavior in an organization. Quality culture is the pattern of habits, beliefs and behavior concerning quality.
Treating quality as a cultural phenomenon means that quality is approached as a set of values, as a general orientation, and an organizational ideology rather than as a set of tools or techniques.
Successful TQM implementation is dependent on quality being embedded in and reflected by the culture of the organization. Unless the organization’s culture is congruent with the quality initiative, positive outcomes are less likely.
*‘Behaviors in Organization’ – Jerald Greenberg, Robert A. Baron
To develop a positive quality culture, a company must foster five key behaviors:
*Joseph M. Juran and A. Blanton Godfrey, co-editors, Juran's Quality Handbook, Fifth Edition (New York: McGraw-Hill, 1999).
The five values I have identified are: